FAQS
How to add a Note to My order?
Choose "Add to Cart." Go to your Cart (top right corner of the page). Look for the "Special Instructions" box and type your note. That’s it! 🎉 Your message will be added to your order! 😊
How long does it take for my order to process?
Orders are typically processed within 1-2 business days. You will receive a confirmation email once your order is on its way.
How do you ship packages?
We ship all packages via USPS, UPS, or other reliable carriers. Shipping methods and times vary depending on the destination and order size.
What if my magazine is rejected by the facility?
If a magazine is rejected by the facility, we will work with you to resolve the issue. You may need to choose a different item for re-shipment or request a refund.
Where do I put the inmate ID number?
The inmate ID number should be provided during checkout in the designated field to ensure accurate delivery to the facility.
How do I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this to track the progress of your shipment through the carrier's website.
How many magazines can I ship my loved one at one time?
The number of magazines you can send depends on the facility's rules. We recommend checking with the facility or referring to our shipping guidelines for more details.
My order was delivered but my loved one still hasn’t received it. What happens now?
If your order was delivered but not received by your loved one, please contact the facility to inquire about any issues with delivery. You can also reach out to us for assistance.